Shipping & Fulfillment Policy
Applies To: All orders placed on the Amino Asylum store.
At Amino Asylum, we understand that getting your research compounds delivered safely, accurately, and promptly is vital to keeping your laboratory protocols on schedule. This Shipping & Fulfillment Policy outlines our exact dispatch timetables, delivery options, packaging standards, and procedures for unexpected carrier delays.
We believe in complete operational transparency. If you have any questions regarding your shipment that are not addressed below, please reach out directly to our support team at sales@aminoasyluminc.com. A dedicated team member will respond within 24 business hours.
1. Order Processing & Verification
1.1 Dispatch Timelines
Standard Business Days: Orders are processed and dispatched Monday through Friday, excluding US federal holidays.
Cut-Off Time: Orders completed before 12:00 PM Eastern Time (ET) on a business day are typically packed and handed over to the carrier that same day.
After Cut-Off & Weekends: Orders placed after 12:00 PM ET, or during weekends and observed federal holidays, will enter processing on the following business day.
Confirmation & Tracking: You will receive an initial Order Confirmation email immediately after checkout, followed by a second dispatch email containing your active tracking number once the label is generated. If you do not receive tracking details within 3 business days, please contact support.
1.2 Compliance & Verification Holds
To uphold regulatory compliance and maintain secure payment processing, select orders may undergo a brief security verification. If additional verification is required, our compliance team will notify you via the email address registered to your account. Verification reviews are designed to resolve quickly and will rarely extend handling time by more than 1 additional business day.
1.3 Backorders & Item Availability
All catalog items are subject to stock availability. In the rare event an item becomes unavailable after an order is placed, our support team will reach out within 1 business day to provide options:
An immediate full refund for the unavailable item credited to your original payment method.
A store credit voucher while the remainder of your order ships without delay.
A backorder hold to ship the item upon replenishment (provided restocking is scheduled within a clear, reasonable timeframe).
We strictly enforce a policy against product substitutions; we will never swap an item without your explicit written consent.
2. Domestic Shipping (United States)
2.1 Shipping Rates & Estimated Transit Times
Note on Delivery Estimates: Estimated transit windows begin from the day the carrier accepts the parcel, not the minute the order is submitted. Please allow 1–2 business days of handling time when estimating your expected laboratory delivery date. Carrier delivery estimates are non-guaranteed estimates and may fluctuate during peak holiday seasons, severe weather events, or regional logistics disruptions.
2.2 Free Shipping Eligibility
Orders with a subtotal exceeding $500.00 USD automatically qualify for Free Standard Shipping within the contiguous United States (48 lower states).
Free shipping is calculated automatically during checkout without requiring a promotional code.
Non-Contiguous Destinations: Deliveries to Alaska, Hawaii, Puerto Rico, and US territories are excluded from the free shipping threshold and are calculated at checkout based on direct carrier rates.
2.3 Carrier Selection & Delivery Options
Domestic orders are routed through USPS (Ground Advantage, Priority Mail), UPS (Ground, 2nd Day Air, Next Day Air), or FedEx (Ground, 2Day, Overnight). Carrier and service selection depends on the delivery destination, weight, and specific storage requirements of the ordered research compounds. Your shipping confirmation email will specify the assigned carrier and tracking link.
2.4 PO Boxes and Military Postal Addresses (APO/FPO/DPO)
PO Boxes: Delivered exclusively via USPS.
APO / FPO / DPO Military Addresses: Shipped via USPS Priority Mail. Please note that military transit times are subject to Military Postal Service Agency handling and may exceed standard domestic timelines.
3. Worldwide International Shipping
3.1 Destination Eligibility
Amino Asylum ships globally to all jurisdictions where local laws permit the import of research chemicals and peptide compounds. If an international destination is unavailable at checkout, shipping to that country is currently suspended due to local regulatory restrictions or carrier service limitations.
3.2 International Shipping Rates & Transit Windows
Transit times reflect carrier flight schedules and international mail handoffs. Total transit time may be extended by destination customs inspections, which operate outside our control.
3.3 Customs Duties, Import Taxes, & Legal Compliance
All international shipments are sent Delivery Duty Unpaid (DDU). Customs clearance procedures, import duties, Value-Added Tax (VAT), and administrative clearance fees levied by the destination country are the sole responsibility of the purchasing investigator.
International Ordering Guidelines:
Verify local laws and customs regulations regarding the import of research compounds before placing an order.
Be prepared to pay required import duties or taxes to local customs authorities upon arrival.
Strict Legal Compliance: We accurately declare all package contents and commercial values on customs documentation. Requests to undervalue items or label commercial orders as "Gifts" will be denied.
3.4 Customs Clearance Failures & Returned Shipments
If an international package is held, rejected, or returned to sender by destination customs authorities due to regulatory non-compliance, refusal to pay import taxes, or invalid address details:
Upon verified physical return to our facility, we will issue a refund for the product cost only. Original shipping fees are non-refundable.
Any return freight costs billed to Amino Asylum by the carrier will be deducted from the final refund amount.
Customs Seizures: We are not responsible for packages seized, destroyed, or permanently impounded by foreign customs authorities due to regional legal prohibitions.
4. Discrete Packaging & Temperature Control
4.1 Researcher Privacy & Plain Packaging
We respect your privacy. All orders are packed in plain, unbranded outer cardboard boxes or durable mailers. The name "Amino Asylum" will not appear on the exterior packaging or shipping label.
Inside the box, an itemized packing slip is included for inventory verification. If you require the removal of the interior packing slip, please add a request in the Order Notes field at checkout or contact support immediately after completing your order.
4.2 Cold-Chain & Temperature-Sensitive Products
Certain delicate peptides or specialized bio-compounds require climate control during transit. Products with cold-chain requirements are clearly marked on their product detail pages.
Insulated Thermal Packaging: Heat-sensitive orders are packed in insulated containers alongside gel packs or dry ice to buffer against ambient temperature spikes.
Weather Holds: During extreme seasonal heatwaves, we may briefly hold cold-chain shipments over weekends to prevent parcels from sitting in unconditioned transit hubs. You will be notified via email if a protective weather hold is applied to your order.
Expedited Recommendation: We strongly advise choosing Expedited or Overnight shipping for cold-chain products, especially during summer months.
4.3 Damaged Upon Arrival
All orders undergo quality inspection prior to sealing. If your shipment arrives with severe physical damage to the outer packaging, please document the issue:
Photograph the unopened package from multiple angles clearly showing the damage.
Contact sales@aminoasyluminc.com within 48 hours of carrier delivery.
Do not unseal, sample, or utilize any compounds from a physically compromised package until our support team provides instructions.
5. Shipment Tracking & Delivery Issues
5.1 Real-Time Tracking Activation
Once your label is printed, a shipping confirmation email containing a direct carrier tracking link is generated. Please allow up to 4 hours for the initial carrier scan to reflect active tracking updates on the carrier portal.
5.2 Stalled Tracking Updates
If your tracking status shows no carrier movement for more than 3 consecutive business days (Domestic) or 7 business days (International), please reach out to sales@aminoasyluminc.com with your order number. Our logistics team will open a tracer investigation with the carrier.
5.3 Package Marked "Delivered" But Not Found
If your tracking link indicates "Delivered" but the parcel is not in your possession:
Inspect secondary access locations (back porch, building reception desk, mailroom, parcel locker, or neighboring doors).
Allow 24 hours from the time of scan—carriers occasionally trigger a premature "Delivered" scan while the vehicle is still en route.
Check with household members or building administration.
If the package remains unlocated after 24 hours, contact sales@aminoasyluminc.com. We will launch a formal carrier trace. Carrier claims require 24–48 hours to process, after which we will arrange a replacement shipment or issue a refund based on the official trace findings.
6. Regulatory Restrictions & Address Integrity
6.1 State & Regional Compound Restrictions
The legal status of specific research compounds can vary by state or local jurisdiction. Purchasing investigators are responsible for verifying that ordered compounds are legal for receipt within their jurisdiction. Our automated checkout system will flag restricted items based on your shipping address and block completion of non-compliant orders.
6.2 Age Requirements
By completing a purchase on our website, you confirm that you are at least 18 years of age (or the age of majority in your jurisdiction) and operating within an authorized research context. We reserve the right to cancel orders that fail age-verification protocols.
6.3 Customer Address Accuracy & Rerouting Fees
It is the customer's responsibility to review and confirm the delivery address entered at checkout.
Prior to Dispatch: If you spot an error in your shipping address, contact support immediately. We will correct un-shipped orders free of charge.
After Dispatch: Address corrections requested after a package has left our facility require a carrier interception attempt. Interceptions are not guaranteed by carriers and incur an administrative carrier intercept fee billed to the customer.
7. Operational Delays & Lost Shipments
7.1 Carrier Delays & Force Majeure
Delays stemming from extreme weather, natural disasters, national holiday congestion, or carrier network breakdowns are outside our operational control. In cases of widespread carrier disruption, we will post alerts on our store and assist affected customers with updated carrier tracking metrics.
7.2 Internal Handling Delays
In the event that an internal inventory disparity delays handling beyond our promised window, our support team will notify you within 24 hours with an updated dispatch date and provide the option to keep the order open or receive an immediate full refund.
7.3 Lost vs. Stolen Shipments
Lost Shipments: A parcel is deemed lost if tracking shows no movement for 10+ business days (Domestic) or 21+ business days (International) and the carrier confirms the package cannot be located. Lost shipments are eligible for an immediate, no-cost reshipment or full refund.
Stolen Parcels ("Porch Piracy"): If tracking confirms delivery to the correct address but the parcel is missing due to suspected theft, our team will assist you in filing a police report and carrier claim. Resolutions are evaluated case-by-case based on claim findings. We recommend using secure delivery addresses or parcel collection lockers in areas prone to theft.
8. Logistics & Shipping Support
Our support team is available Monday through Friday to answer shipping inquiries, update delivery preferences, and assist with carrier claims.
Support Email:
sales@aminoasyluminc.comResponse Window: Within 24 business hours (Mon–Fri)
Urgent Inquiries: If your package is time-sensitive, marked delivered but missing, or requires immediate address correction prior to dispatch, please type "URGENT - Order #[Your Order Number]" in the email subject line for priority routing.
